About Me
Jessica Hartley
is a strategy and customer experience executive with over 20 years of experience in collaborating with clients to leverage digital and innovation to transform their businesses by putting people at the center of future experiences. In her current role, she serves as Managing Director, Head of Design and Customer Experience (DCE) for the Finance, Technology and Data & Analytics Portfolio within JPMorgan Chase's Consumer and Community Banking (CCB) business. She leads teams that are focused on user experience, interaction design, content strategy and user research to support employees across the CCB organization.
In addition to her role, Jessica currently serves as member of the Atlanta Tech Center Leadership Team and as a PXT Site Co-Lead, helping to drive culture and employee engagement of our Product, Tech, Design and Data talent in the Atlanta metropolitan area. She is also Co-Chair of the Global Bi+ Council as part of The Office of LGBTQ+ Affairs, Executive Sponsor for the Inclusion Pillar for DCE, and a member of the Black Executive Forum, LGBTQ+ Executive Forum and Women On The Move.`
Outside of JPMC, Jessica leads workshops and seminars on personal branding, maximizing sponsorship and leveraging professional development strategies to expand and advance the careers of women, people of color and LGBTQ+ communities. She’s also the creator and host of a podcast, “Hustle Grind Shine & Reignite” that highlights the powerful journeys of women of color across their lives and careers.
